Ordering Information / Returns and Exchanges

Ordering Information

We accept payments by cash, check and credit card. (Mastercard, Visa & American Express only.)
Sofia Jewelry ships most orders within 1 – 8 days.  Special orders may take up to 6 weeks to complete. You will be notified ahead of time if this is the case.  Your order will be presented gift ready.  All packages over $100 are insured and will need to be signed for. We usually ship via the US Postal service, either Priority or Express Mail.We ship via the U.S. Postal Service, Priority Mail – mailing of anything over $500.00 will go express mail, under $500.00 priority. If you need your order in a hurry, we also offer overnight delivery, using Federal Express. If we are back ordered we will notify you immediately via email or phone. Some jewelry is made to order, we will email you if that is the case, and give you a ship date.

Your jewelry will come in a gift box, tied with a ribbon, ready to present.  Please Note: Jewelry items are handmade and purchased pieces will be closely similar to the pictures shown. Ring orders take 6-8 weeks to process, unless we have your selection and size in stock.
 

Returns and Exchanges

Our online and Mill Valley store policy is as follows:
Exchange for store credit within 10 days unless prior arrangements have been made in writing or in person.
No store credit or exchange for custom work, special orders, layaway or sale items.
Store credit does not expire.

We do not offer cash refunds.

You may return your purchase by mail or in person. If mailing please let us know ahead of time by calling or emailing to: sofia@sofiajewelry.com:

Please insure your package and return to:

Sofia Jewelry
80 Throckmorton Ave
Mill Valley, CA 94941

Email: sofia@sofiajewelry.com

Phone: 415-388-8776

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